Broadly Classic

Knowledge

• Getting Started with Broadly
• Unsubscribing Customers
• Need Help?
• Kiosk Mode
• I’m new to Broadly - What’s next?
• Instagram Leads

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Getting Started

• ADA Compliance & AudioEye
• Finding your Google Maps Location URL
• Onboarding with Broadly
• Welcome to Broadly
• Switching Locations
• Downloading the Broadly App

Dashboard

• Locations Report
• Broadly Dashboard for Neighborly Users
• Broadly Dashboard

Inbox

• Adding Contacts
• Snoozing Conversations
• Service Reminders for Auto
• Searching your Inbox
• Saved Replies
• Notes for Contacts

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Web Chat

• Web Chat for Multi-Location Businesses
• Web Chat Settings
• Web Chat and Review Stream Customizations (for Developers)
• Responding to Leads
• Installing Web Chat
• Enhancing your Website with Broadly

Campaigns

• Broadly Campaigns
• Campaign Delay

Reviews

• Supported Review Websites
• Sharing Reviews to Your Facebook Business Page
• Reviews
• Review Request Settings
• Review Request Follow-ups
• Responding to Negative Reviews

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Website

• Website Design and Maintenance
• Logo Design

Subscription and Billing

• Terms of Service/Privacy Policy
• Invoice and Receipt Requests
• TCPA Compliance
• Cancellation and Refund Requests
• Billing Cycle
• Updating Billing Information with Broadly

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Payments

• Viewing Team Performance
• Team Report
• Team Permissions
• Sending a Payment Request
• Refunding Customers Through Broadly
• Refunding a charge with Payments

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Team

• Team Chat

Account Settings

• Downloading the Broadly App
• Device Notifications
• Editing Your Information
• Notifications

FAQs

• SMS Registration FAQs
• Review Request Time Delay
• Why Google removes reviews
• Why aren't my customers leaving reviews?
• When I refund a customer through Broadly, will the processing fees also be included?
• What if my Facebook business page is attached to my personal profile?

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