If your customers do not want to receive any more review requests or campaigns there are a couple of ways they can unsubscribe.
Please note that you can unsubscribe customers within Broadly by disabling Automated Follow-ups for them.
How a customer can unsubscribe from receiving review requests
To unsubscribe from text message (SMS) review requests, a customer can reply to the request with these commands:
- STOP
- STOPALL
- UNSUBSCRIBE
- CANCEL
- END
- QUIT
*These must be typed in all caps or else the commands will not work.
Once a customer unsubscribes, this is how their contact will appear in Broadly.
Additionally, a customer can subscribe to messages again by replying with the following commands:
- START
- YES
- UNSTOP
To unsubscribe from email review requests, the customer can find and click on a link that reads, "Unsubscribe from future emails". This is located at the bottom of the review request email.
Additional information about unsubscribing
- If the customer unsubscribes from receiving review requests, they will no longer receive them via email or text.
- In addition, if a customer unsubscribes via text, then they can no longer be reached via SMS text.
- If you have additional questions, please reach out to Broadly Support at support@broadly.com