In the Broadly "Inbox" you can search your customer conversations in the search bar at the top of your contact list. You can:
- Search for specific contacts by First Name, Last Name, Email, or Phone Number.
- Search for keywords to find a particular conversation. This could be a pet's name or the make and model of a customer's car.
Search for keywords in Notes on your contact's conversation view. Read more about leaving Notes in our article Notes for Contacts.