Refunds for Payments
A refunded transaction goes through the typical settlement process. As soon as the refund settles, the funds are sent back to your bank account. Your bank may take a couple of days to deposit these funds.
Apple or Google Pay / Credit or Debit Card
You can Refund a charge by going to "Payments" in the main menu and then selecting "Payouts" in the secondary menu. Select the invoice in question and there you will get the option to refund the charge.
Pay Over Time
If a refund is needed, your customer and/or you (the business) will need to contact Wisetack support (support@wisetack.com / 1-833-927-0333), then Wisetack verifies the amounts with both you and your customer. Once confirmed, Wisetack will pull the funds back from you and redirect the funds to the loan servicer to properly adjust the balance and any accrued interest on the refund amount.