Frequently Asked Questions

Broadly App FAQs

  1. How do I reset my password for the Broadly App?
  2. How do I invite other team members to use the Broadly app?
  3. How can I edit and delete contacts in the Broadly App?

Review Request FAQs

  1. How can I change the time delay on my review requests?
  2. Can I change the phone number where my text messages are sent from?
  3. Why aren't my customers leaving reviews?
  4. What are some best practices to maximize my response rate?
  5. How do I connect Google to Broadly?
  6. How do I connect my Facebook business page to Broadly? 
  7. How do I connect Nextdoor to Broadly?
  8. How do I connect TripAdvisor to Broadly?
  9. How does Broadly decide which review website to send my customers to?

Website FAQs

  1. What is Web Chat?
  2. How do I integrate my Contact Form with Broadly?
  3. How do I turn on Notifications for my website inquiries?
  4. What are some best practices on how to respond to my web inquiries?
  5. How does Broadly help with my SEO?

Payments FAQs

  1. How do I get paid through Broadly?
  2. What methods of payments are supported through Broadly?
  3. What are the fees associated with Broadly's Payments feature?
  4. When will I receive my customer payments?
  5. How can I make sure my customers pay me through Broadly?
  6. What kind of reporting does Broadly provide for the Payments feature?
  7. How do I use Broadly's Payments feature with my bookkeeping software?
  8. How long does it take to refund a customer through Broadly?
  9. When I refund a customer through Broadly, will the processing fees also be included?
  10. What happens if my customer cancels a payment through Broadly or disputes the charge with their bank?

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