By default, Broadly's first review request (usually sent as a text) takes customers directly to Google since it is the most important platform for online reviews.
The follow-up review request (usually sent via email) leverages Broadly's "smarter ask" technology which scans the customer's internet browsing history to determine which review site they are most likely already logged into.
We recommend connecting all relevant online profiles to Broadly to ensure that Broadly takes your customers to an online review website they are already active on. If you need assistance, take a look at our article on Connecting Online Profiles.