Responding to reviews is essential for building a strong online reputation. You can easily track and respond to Google reviews in the Broadly app and Dashboard.
Why Responding is Worth Your Time
- Responding to Google reviews will make you appear higher in search results. Whether you respond to your Google reviews is one of the factors that Google takes into consideration when deciding how to rank your Google My Business page compared to your competitors.
- To compound those effects even higher, you can mention keywords in your review responses to improve the chance of appearing high on related searches.
- Prospective customers want to partner with businesses that care about them. Responding to reviews is a great way to demonstrate how your company values its customer's experiences.
- Learn more by reading the Broadly blog's post on Does Responding to Reviews Help SEO?
How to Respond to Reviews via Broadly
In the Broadly App:
- In the Broadly app, on desktop or mobile, select "Reviews" in the main left-hand menu.
- Select the reply button beneath the review you wish to respond to.
- Enter your response into the white “Enter your reply” area.
- Select "Send."
- Your response should be visible on your public Google page shortly.
In the Broadly Dashboard:
- Navigate to the Broadly Dashboard on your desktop and select "Reviews" in the top menu.
- Type your response into the white box beneath the Google review you wish to respond to.
- Select "Respond."
- Your review should be visible on your public Google page shortly.
This feature is only visible to Admins and Managers. Check out our article on Adding & Editing Team Members to learn how to change your team members' access. If you’re an Admin or Manager but are not seeing the white boxes in your Broadly App and Dashboard, please follow these directions for Connecting Online Profiles.