Blocking a contact ensures that you will no longer receive messages from them in the Broadly app.
- To block a contact in the Broadly app:
- Navigate to "Inbox" in the left-hand menu
- Select the contact by clicking on their name. You can search for a specific contact in the search bar at the top.
- Select the three stacked dots that appear in the upper right-hand corner
- Select "Contact Info"
- At the bottom of the screen that follows, toggle "Block Contact" red
If you'd like to prevent the customer from receiving automatic messages from Broadly check out our article on Turning Off Automatic Follow-Ups for Review Requests.