Documentation Team
Articles
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Broadly Payment Fees
The standard 2.9% + $0.30 transaction fee will be applied. These fees will apply across all payment methods and will be deducted from your customer's payment amount.
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Broadly Payment Deposits on my Bank Statement
If funds are to be distributed to your account, you will receive a maximum of one payout per day. On your bank statement, this daily payout will reference Broadly, in addition to your business name...
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Broadly Dashboard for Neighborly Users
The Broadly Dashboard allows Neighborly Users to gain insights into key customer experience metrics. In the dashboard, you're able to monitor customer feedback to validate what you're doing right a...
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Broadly Dashboard
Broadly's Dashboard allows businesses to: Effortlessly track customer engagement efforts across the Broadly app with built-in, preset insights Monitor customer response rate of review requests, t...
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Broadly and Search Engine Optimization (SEO)
Broadly's website review stream allows the review content from your customers to double as keywords for your website. This means that with every review, your customers are also boosting your websi...
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Blocking Contacts
Blocking a contact ensures that you will no longer receive messages from them in the Broadly app. To block a contact in the Broadly app: Navigate to "Inbox" in the left-hand menu Select the cont...
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Best Practices for Engaging Leads
Respond to your Leads as Quickly as Possible Modern consumers will go to your website and expect to get access to the information that they need in just a few clicks! The faster that you can respo...
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Best Practices for asking for Reviews
These days there is little doubt that online reviews are crucial to growing a local business. Not only do reviews help your build trust with potential customers but they also boost your local searc...
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Best Practices
We understand how hard it is to get your customers to leave you a review, which is why we're here to help! Customers, by nature, will get distracted, forgetful or lazy when it comes to leaving a re...
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Associating Team Members with Reviews
Associating your team members with your customers will enable Broadly to report on your team’s performance. By tracking how customers are reacting to your team’s performance, you can quickly identi...