Documentation Team
Articles
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Cancellation and Refund Requests
Cancellation If you would like to cancel your Broadly subscription, please send a written request to support@broadly.com. We do require 30 days of advanced notice prior to your next billing date. F...
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Billing Cycle
Your billing cycle begins on the day you sign up for Broadly and is automatically renewed based on your subscription service. For example, if you signed up with Broadly on January 20th: For a mont...
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Updating Billing Information with Broadly
If you need to update your billing information with Broadly, whether it's your bank information or the credit/debit card that we have on file, please contact the Billing Support Team at billing@bro...
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Legal
Broadly's Terms of Service and Privacy Policy can both be found on the Broadly website. You can also view these in your Broadly App under Settings > Legal. If you have any questions, please reach o...
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Broadly Support
Dedicated support is included with your Broadly subscription. We aim to respond to every inquiry within a single business day.You can reach our Support Team at support@broadly.com.We are also avail...
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Finding your Google Maps Location URL
You can connect your Google Business Profile with Broadly by pasting your business' "maps" URL into the app. 1. Go to maps.google.com and search for your listing.2. Copy the URL from the top URL ba...
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Onboarding with Broadly
So you just signed up with Broadly and can't wait to get started. We love that can-do attitude! This article is meant for business owners or future Broadly admin to get into the Broadly app, be int...
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Welcome to Broadly
Why Broadly? We champion your local business. We believe in your positive impact on the community. We connect you with modern consumers, simplify your operations, and grow your word of mouth. What ...
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Switching Locations
If you have access to multiple locations or businesses in Broadly, you can switch in between the location accounts in the Broadly App. To switch locations in the App, click on the business name in ...
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Downloading the Broadly App
The Broadly App allows your business to easily communicate directly with your customers. You can manage your online reputation and customer communications all from one app. Desktop Computer Log in ...