Boost customer engagement with dedicated SMS campaigns or multi-step campaigns combining email and SMS. Whether promoting offers, sending invitations, or requesting reviews, businesses can efficiently notify customers through targeted SMS campaigns. Users have the flexibility to send both SMS and email campaigns, ensuring timely and impactful communication.
How to use SMS Campaigns in Broadly
Step 1 - A2P registration is required. Ensure any information submitted through this process is accurate to avoid delays.
Step 2 - You can start the A2P registration process via Administration > SMS Configuration.
Step 3 - The phone number field is mandatory for the SMS step while the email address for the SMS step is optional.
Step 4 - In order to unsubscribe, users can text STOP, and to resubscribe text START.
Step 5 - Create a Campaign, and select SMS or email.
Step 6 - Click on Add SMS.
Step 7 - Publish the campaign and add recipients. Contacts can be added in bulk by clicking search contacts. This will open the CRM contact table to select in bulk.
- The SMS stats can be viewed by clicking on the SMS step.
- When the SMS campaign is replied to, it will show in the Broadly Inbox!