What is Inbox in Multi-Location?
For businesses utilizing Inbox to manage communication across multiple locations, the Multi-Location Inbox feature offers a streamlined solution. Multi-Location Inbox aggregates all conversations from various accounts into a single Inbox. This enables teams to efficiently handle customer communication via Google Business Messages, Facebook, Instagram, SMS, and Web Chat conversations, all within one centralized platform.
Key Features
Easy Setup: Users can opt-in to Multi-Location Inbox by clicking the "Start Using Multi-Location Inbox" button. This action pulls past and future conversations from all accounts within the group into a single, easy-to-access Inbox.
Cross-Channel Messaging: Multi-Location Inbox supports communication across all available channels.
Closing and Opening Conversations: Conversations can be seamlessly "closed" within Multi-Location Inbox, reflecting the status across single-location accounts as well.
Mobile-Friendly: The Multi-Location Inbox is designed to be mobile-friendly, allowing users to stay connected and respond to messages on the go.
Please Note: For teams managing communications across multiple locations, we recommend bookmarking the Multi-Location Inbox and keeping it open throughout the day to ensure prompt responses to incoming messages.
Setting up AI-Assisted Web Chat for Franchise Websites
For franchises with multiple locations, each with its team managing leads, installing a unique web chat widget on each location's website ensures separate lead and contact databases for each location. Alternatively, franchises with a centralized team can designate a single-location account as the "HQ" and install the Inbox web chat widget from that account to manage leads centrally.
How to Use Multi-Location Inbox
- Navigate to the desired multi-location group.
- Click Inbox - This is where you will be able to access a unified view of all conversations from all accounts within the group.
- Select Start using multi-location inbox to get started!
FAQs
Q: How long does it take for all conversations to load after clicking "Start using Multi-location Inbox"?
A: The loading time varies depending on the number of accounts and conversations being aggregated. It can take a few seconds to a few minutes. There is no notification for completion, so checking back after a few minutes is recommended.