Brand managers can efficiently respond to their Facebook and Google reviews from the Multi-Location dashboard using review response suggestions.
Responding to the many reviews a multi-location brand receives each day is a time-consuming task. With review response suggestions, brand managers can respond to each online review, for any location, in just two clicks. Suggestions will pull in dynamic components in order to personalize the response. Dynamic components include the reviewer's name, business name, business phone number, and more.
Brand managers may also be required to use only brand-approved responses in order to keep a consistent voice across the locations. With the ability to add custom review response suggestions, brand managers can stick to a set of brand-approved responses to ensure consistency.
How do review response suggestions work?
- Open your Multi-Location dashboard.
- Navigate to Reputation > Manage.
- Select the review response suggestion using one of the quick-action buttons.
- Optional: Edit the text.
- Click Respond to post the response to Facebook or Google.