The SMS messaging feature is currently only available for users located in Canada and the USA.
For businesses based in the United States
US-based businesses are now required to register their business before being able to send a message.
Registration can take a few weeks. Once registered, users on the business account will receive a notification and then can send their first message.
For located in Canada, or US-based businesses that have completed registration
To send your first SMS message,
- Open Inbox.
- Click on Send a Message.
- Type in the phone number of the customer. The input field will automatically correct the phone number to match our phone number format. Ex: +1 (555) 555-5555.
- Type a message and send it.
How do I add customer phone numbers?
When messages are sent from Inbox, contacts are automatically created in the Contacts section of the dashboard.
To manually add phone numbers, select "Contacts" from the left-hand menu. Here you can add new contacts. You can also bulk import customers from this page.
How many messages can I send to my customers?
Accounts can send and receive unlimited* one-by-one SMS messages to customers, while noting that *each carrier has some limitations on the number of messages sent and received per day. For example, up to 2,000 SMS segments and MMS can be sent per day to customers on T-Mobile.
What phone number is used to send out messages?
Your business is assigned an available SMS number based on the business's address. The business can share this number with customers and will receive text and MMS messages sent to it. Calls cannot be received at this number at this time.