What are AI-Generated Suggested Replies?
Artificial intelligence has been integrated into the social commenting functionality in Social Marketing to allow you to quickly reply to a social comment by a follower using AI-generated content. This feature works for accounts with the Pro edition of Social Marketing.
Why are AI-Generated Suggested Replies important?
When there is a new response or comment on the business page, you can quickly generate a reply using AI technology that will analyze the follower's comment to provide a reply with the appropriate tone and sentiment.
How do AI-Generated Suggested Replies work?
Step 1 - Click on Tools > Comments from the left nav panel
Step 2 - Click the "Comment" button, both Responded To and Awaiting Response filters will have this option available:
Step 3 - Clicking the comment button will open the "Suggest reply" option; click "Suggest reply" to get an AI-generated reply to the following comment:
Step 4 - If satisfied with the AI-generated response, simply click the "Post" button or edit the response, then post the reply: