What are some best practices to maximize my response rate?

After working with thousands of local businesses and generating 850,000+ reviews, our top three tips are pretty simple. The key factor in asking for reviews is to strike while the iron is hot; act quickly!

3 Tips To Remember When Asking for Online Reviews

1) Make the customer's experience your #1 priority

  • Get to know your customers well! Understand what their expectations are and demonstrate how you’re different from your competition.
  • At the end of the day, your customer will write you a positive review only if you’ve met and exceeded their expectations.

2) Let your customers know you're sending them a review request message

  • This increases the likelihood that your customers will open and respond to your review request.
  • A simple phrase to use is, "We'll be sending you a review request and we appreciate your feedback!" 

3) Use Broadly to send your review requests as soon as possible!

  • Remember: Reviews are an emotional response to an experience. The sooner a customer receives a review request, the more likely they are to respond to it. And, of course, make sure to use Broadly daily!
  • Use the Broadly App to send review requests to your customers as soon as possible after a completed service.

Online reviews (especially on Google) are more important than ever for your online ranking and reputation. Click here for a few more best practices to keep in mind when asking for reviews!