How do I request a review from my customers?
Broadly is here to make it easy for you to send review and feedback requests to your customers after a service is completed. There are 4 main ways to send out those requests:
Add Contact: You can send out a Thank You message to one customer at a time using the Broadly App.
Add From File: To send out a Thank You message to multiple customers at a time, utilize our Broadly import function.
Automatically: Connect your business system to Broadly to automatically send out Thank You messages after a completed service. This option is available for supported business systems only.
*New* On Demand: In the conversation view of an existing contact, select the review request button in the lower-left. This will re-start the follow up flow and will immediately send that customer an SMS request. Examples of when you'd use this include:
- To resend a request to a customer who never responded to, or received, the initial request(s). Be careful not to send too many to the same customer.
- To trigger a review request to be sent out for an existing contact, i.e. a lead from Web Chat, after a service is completed.
Don't forget to give your customers the heads up about this review request! A simple heads up can really help improve your response rate.