Broadly WordPress Plugin 3.0

The Broadly 3.0 plugin for WordPress quickly connects you with your website’s visitors, and shows off your best reviews from Google, Facebook, and TripAdvisor.

  1. Broadly Web Chat - Broadly Web Chat provides the quick responses modern consumers expect, and the new leads you demand. Once Broadly Web Chat collects a website visitor’s contact information and question, Broadly ensures the inquiry is not spam before you receive a notification from your Broadly Engage app and via email. Within minutes, you are able to communicate with your website visitor and convert them into a paying customer. There is no limit to the number of messages or conversations you can have.
    1. How It Works
      1. The Broadly WordPress plugin adds a bit of code to the header of every page.
      2. To ensure fast page loads, our code waits for the rest of the content to load before rendering.
      3. Broadly Web Chat is mobile-friendly, and works on all screen sizes and devices.
    2. Managing Web Chat Conversations in Broadly Engage
      1. All users with Admin or Manager permissions receive notifications of new Web Chat inquiries.
      2. If the inquiry is from an existing customer, the last team member to communicate with that customer will receive the inquiry notification.
      3. Once a Web Chat inquiry has been converted to a customer, send them a Thank You by tapping their contact within the app, tapping Details, and then tapping the Send Thank You toggle.
      4. You can adjust your notification settings within the Broadly Engage app under Settings > Notifications.
    3. Contact us at support@broadly.com or 1 (800) 727-0445 if you need to disable Broadly Web Chat on your WordPress Site.
  2. Broadly Review Stream - The Broadly Review Stream displays up to 100 of your most recent 4-star and 5-star reviews from Google, Facebook, and TripAdvisor. Whenever a happy customer writes your business a new review, the Broadly Review Stream automatically updates. Plus, Broadly’s WordPress plugin optimizes the Review Stream content for search engines like Google - essentially turning every new review into a keyword-rich blog post for your site.
    1. How It Works
      1. Regardless of your WordPress version, you will need to add a custom HTML element to any page you would like to add the Review Stream.
      2. Within the new HTML element, you copy and paste the provided Review Stream embed code.
      3. The Review Stream will adopt the color and font choice of the page’s current body text, and it will stretch to match the size of its HTML element.
      4. Contact Broadly Support if you require customization of the Review Stream.
      5. The Broadly WordPress plugin renders the Review Stream as native HTML, allowing search engines like Google to read and index the content.
  3. Integrated Contact Forms - By changing notification settings of your contact forms, you can manage contact form submissions directly from your Broadly Engage app. Your website visitor will receive a response in minutes. Broadly will review each contact form submission for spam and you receive a notification from your Broadly Engage app and via email.
    1. How It Works
      1. By changing your contact form’s notification email address to your unique Broadly email address, all form submissions receive an automated response in minutes from your business.
      2. Broadly reviews all contact form entries and blocks obvious spam.
      3. You are able to communicate directly with your website visitor via email, text, or both, depending on the contact information provided.
    2. Managing Contact Form Submissions in Broadly Engage
      1. All users with Admin or Manager permissions receive notifications of new contact form inquiries.
      2. If the inquiry is from an existing customer, the last team member to communicate with that customer will receive the inquiry notification.
      3. Once a contact form inquiry has been converted to a customer, send them a Thank You by tapping their contact within the app, tapping Details, and then tapping the Send Thank You toggle.
      4. You can adjust your notification settings within the Broadly Engage app under Settings > Notifications.
  4. Security & Privacy - Broadly does not and will not sell your customer information to third parties. For more information, see our Privacy Policy.